Testimonials

Rita Hofmann

Kathleen delivers that perfect mix of professional and personal service that is rarely found anymore. I was totally impressed with her methods and involvement every step of the way through my home selling/buying experience. Kathleen’s masterful marketing stirred up so much interest that my home ultimately sold for over asking price. She followed that up by securing interim housing for me until my next place was ready, and she was right there with me through closing and moving into my new home. Kathleen genuinely cares about her clients, and her professionalism and knowledge are equal to her energy and enthusiasm. I recommend Kathleen Merchant every chance I get!

— Rita Hofmann

Paul Martin

Kathleen Merchant has worked as a Realtor for my wife and I for approximately twelve years. The work has included listing, selling and buying real property. There have been six or seven transactions during this period of time. She has always been very responsive to phone calls and other needed action. Kathleen has always kept the utmost professional standards and has gone out of her way on many matters that were not her responsibility in order to help us in our transactions. She has earned an MBA degree which I have observed helped with the bigger picture of business issues. I will continue to recommend Kathleen Merchant to others who ask me for a Realtor.

— Paul Martin

Hannah and Andy Whitlock

Kathleen was a true joy to have as our listing agent! Her vast knowledge and appreciation for the current real estate market in our area and her marketing abilities were the driving forces in our decision to have her list our home. Kathleen’s tenacity, energy, and dedication to our listing helped us sell our home fast so that we could quickly move across country for a new job. After living in The Woodlands for 8 years, we knew several real estate professionals, but I had no doubt that Kathleen was the best person to help guide us through today’s market. She maintained a constant respect for our family’s goals and used many different inventive resources to help us quickly get the best price for the sale of our home. We are very thankful for Kathleen Merchant and her high level of professionalism and dedication to the sale of our home.

— Hannah and Andy Whitlock

Guy and Carolyn Musto

“Kathleen Merchant is the best realtor we’ve ever worked with. She made everything so easy for us! She told us exactly what we needed to do to sell our home. We followed her directions and our home was sold in one day at our $895,000 asking price! She sold two others in the neighborhood at list price as well. Kathleen is honest, friendly and very professional. Her enthusiasm seems unlimited; she is a breath of fresh air. There is absolutely no comparison to the excellent service we received from her. It was a real pleasure. Thank you Kathleen.”

— Guy and Carolyn Musto

Bryan and Risa Deitner

“We were thrilled we used Kathleen Merchant as our Realtor.  We never expected to sell our house so quickly, at asking price above the comps, and believe it was due to her considerable efforts.  From her guidance in preparing the home for the video tour to her advertising on the web, through her contacts with other Realtors, she did an outstanding job.  Her understanding of the qualities of our house, her ability to accurately price the property as well as her marketing skills were imperative to us getting the most from the sale of our home.  We have recommended Kathleen to several friends and she will be the first Realtor we call if we ever get back to The Woodlands area from Kazakhstan.  Thank you again for all your hard work.  It has truly been a pleasure working with you.”

— Bryan and Risa Deitner

Larry and Teri Chadwell

“Kathleen Merchant provided us with personal and professional care in the handling of the sale of our home in The Woodlands.  She brings energy and excitement to the table that is rarely seen, but very much appreciated.  Within a week of the listing of our house, we had a buyer.  Kathleen went above and beyond the expected duties of an agent and worked with us to maximize the sale price of our home.  Her ideas on how to prepare the house for prospective buyers helped out tremendously and she came through even in these tough times within the real estate market.  We did not hesitate to highly recommend her to a colleague who was also being transferred.  Please take care and we thoroughly enjoyed working with you.”

— Larry and Teri Chadwell

Katherine Plenger

“As a licensed real estate agent with Keller Williams Realty, The Woodlands office with over 250 agents, when it came time to sell my personal home in The Palmer Woods subdivision, I had a lot of capable agents to choose from.  I chose Kathleen Merchant because she is consistently one of the top producers in our office and has excellent marketing, negotiating and interpersonal skills.  Also, I trusted her to look after my home once I joined my husband John in Alaska.  She did a super job for us and I would highly recommend her as an “agent’s agent”!”

— Katherine Plenger

Kevin and Johanna Branagan

“We’re happy we chose Kathleen Merchant as our Realtor!  Kathleen really has her pulse on the market; she listed our home for $25,000 more than that suggested by an agent of a large real estate team and within two weeks negotiated a full price offer!  Unfortunately, the buyer lost his job and wasn’t able to close.  Kathleen didn’t miss a beat, she continued to avidly market our home and brought it to a successful closing.  She’s definitely earned our support and endorsement.” 

— Kevin and Johanna Branagan

David and Susan Telling

“What an adventure!  Selling and buying a home is so stressful and emotional, but Kathleen really helped make the transition a positive experience.  We were impressed by Kathleen’s professionalism and really enjoyed getting to know her better throughout the process.  We were extremely satisfied with the listing, her advice and how she marketed our home.  And, we love our new home!  She helped us make all the right decisions and move quickly to get a great house.  We so appreciate her going the extra mile for us.”

— David and Susan Telling

Brian and Leslie Purdy

“We chose Kathleen Merchant as our realtor to sell our Grogan’s Point home and she is the best!  She’s a fabulous marketer with high attention to detail.  Kathleen is also a skilled negotiator and got us pretty much our asking price in a very short time!  You would be hard-pressed to find a realtor who gives better service than Kathleen.”

— Brian and Leslie Purdy

Duff and Angela Lindsay

“Kathleen aggressively listed our home above the comparables in our neighborhood and negotiated a full price offer very quickly.  Her marketing, especially the on-line presentation of our home, was second to none.  Interest and inquiries were generated from as far away as Norway.  We’ve been happy to refer her to friends, colleagues and neighbors, confident that she’ll do a great job for them too!”

— Duff and Angela Lindsay

Jeff and Rita O'Kelley

“Kathleen Merchant has made buying and selling homes in The Woodlands a wonderful experience for my wife and I. We started looking for homes with Kathleen and found the house we wanted within a week. Once we put our own home on the market, it sold in a week and a half with multiple offers at a price higher than any of the comparables in our neighborhood. The entire process made us very happy we chose Kathleen as our agent. Thanks Kathleen.”

— Jeff and Rita O'Kelley

Richard and Clare Ella

“We first met Kathleen when she was representing the sellers of the house we purchased.  She was so much more efficient, knowledgeable and professional than our Realtor, that when it was time to sell our house, Kathleen was our first choice.  Her intimate knowledge and diligent assessment of our property and the market enabled us to sell our house in only 19 days at the price we wanted, which was an excellent result for us, given that we were trying to sell it over Christmas.  I would have no hesitation recommending Kathleen and most definitely employ her services again should we ever return to Houston….Thanks Kathleen.”

— Richard and Clare Ella

Hennis and Surina Van Niekerk

‘We are delighted we chose Kathleen as our realtor.  We had interviewed her and the lead listing agent for a large team.  We were impressed with Kathleen’s thorough knowledge of and experience in our neighborhood and her suggested listing price was $9,000 higher than the other agent’s recommendation.  Kathleen got three offers on the second day on the market  and our house sold for over asking price and above all of the comparables in our neighborhood.  Needless to say, we are very happy!  Knowing how large teams work, it was a pleasure to work with a top professional who took our calls and answered our questions directly.  We highly recommend Kathleen as a top-notch listing agent.”

— Hennis and Surina Van Niekerk

Gerry and Linda Corwin

“We couldn’t have picked a better agent to represent us.  Her personal attention to details, local market knowledge, marketing expertise and negotiation skills made this transaction smooth and very profitable.  She truly understands her client’s needs and addresses them on an individual basis.  We interviewed a number of big name real estate teams and are so glad we picked Kathleen.”

— Gerry and Linda Corwin

Drs. Gregory & Chantal Ellis

“Last year, we needed to downsize in order to open our own practice. After meeting with several realtors, we wanted to work with Kathleen because she is honest, practical & markets her listings well. She helped us to sell our house at a great price & found us a wonderful smaller home within 8 weeks. Kathleen was there every single step of the way, from staging our house, getting it photographed, recommending repair people….If you are looking for a realtor who would go above & beyond the call of duty, Kathleen is the person. We can’t imagine going through the process without her. Thanks for being our realtor, but most of all our trusted friend.”

— Drs. Gregory & Chantal Ellis

Stuart and Cheryl White

Choosing Kathleen to sell our house was definitely the right decision. The full-price offer we received was fantastic, but what we appreciated most was her professionalism. From the outset, Kathleen exceeded our expectations. She priced and marketed our home extremely well, utilizing technology that targeted methods used by current home buyers. Kathleen was consistent in getting timely feedback to us after each showing. Her willingness to do whatever it takes was most evident when we were out of town. By making sure our house was ready for showings as well as over-seeing necessary repairs she proved to us how tenaciously she works in her client’s best interests. I would not hesitate to recommend Kathleen to anyone looking to sell their home.

— Stuart and Cheryl White

Ed and Cathy Steger

“The Merchant’s are good friends of ours.  When we thought about selling our home in 2011, we interviewed Kathleen.  Although we believed she was the right agent, we wanted to help ensure that this would be a business transaction and that our friendship would in no way inhibit or be detrimental to the sales process.  I’ll start at the end and work backwards.  Kathleen was superb!  We sold our home for the price we wanted and closed the day we agreed to without a single hiccup or delay.  Getting there was no easy feat for Kathleen.  We had a lot of small cosmetic work to do to make our home presentable for sale.  Kathleen put us in contact with over a dozen very dependable and well priced service vendors that made the process easy.  We were not easy sellers and we had very high expectations for Kathleen.  She delivered.  Her marketing, negotiating and service were exemplary.  She was tenacious in tracking down agents who toured the home with potential buyers and gaining feedback 100% of the time.  We took each piece of feedback to heart and made the small adjustments required to sell our home in the timeframe we wanted it sold.  Kathleen was always there for us.  I think being our friend (in addition to our agent) may have put even more pressure on Kathleen to perform.  Every question we asked, she answered.  If she didn’t have the answer immediately, she did what research was necessary and got back to us quickly.  There is no agent in The Woodlands that could have possibly done more for us than Kathleen.  When we buy back in The Woodlands, Kathleen will be our agent of choice again.  Thank you for unbelievably great service throughout the selling process.”

— Ed and Cathy Steger

J. Clayton Young

Very service oriented and responsive to our needs, my wife Virginia and I had the pleasure of working with Kathleen to sell our home and purchase another one in The Woodlands…

— J. Clayton Young

Gregg Reger

Kathleen Merchant was a great asset to have on our side when my wife Azita and I set up our new medical practice, “Vein and Laser Center” in The Woodlands!

— Gregg Reger

Gary and Dee Geldart

“Kathleen was terrific to work with in our relocation from Colorado back to Houston.  She found us a gorgeous home that we love!  Her contractor referrals were also fantastic!  As a matter of fact we’ve referred the pool contractor she recommended to two others who are now using him.  We were pleased to refer Kathleen to our relatives who are relocating here.  She sold them a fabulous home in just two days!”

— Gary and Dee Geldart

Rafael Delaflor-Weiss, MD

“My wife and I use Kathleen as our realtor for commercial and investment properties. She is knowledgeable about the market and her MBA degree has provided her with strong business, financial and marketing skills. Hardworking, upbeat and responsive, she is very focused and results oriented. Kathleen stays on top of all the details and always follows through. We enjoy working with her!”

— Rafael Delaflor-Weiss, MD

Brad and Jami Kaufman

“Moving is never easy, especially a relocation to another country. Having Kathleen as our realtor made it so much easier! We appreciated the suggestions she made to ready our home to go on the market. She worked right alongside the “stager” she hired to make sure everything was “just so”. We received several offers on our home. To our relief it sold quickly so the relocation company did not have to take it over. We look forward to working with Kathleen again, this time to purchase a home, in a couple of years when we move back from Scotland.”

— Brad and Jami Kaufman

Joan and Chris Wiernicki

“Our experience using Kathleen Merchant to sell our home was wonderful!  She exceeded our expectations, especially in her aggressive approach to marketing and her attention to detail.  She sold our home in record time for our Grogan’s Point neighborhood and achieved 97% of the asking price when negotiating for us.  She also handled all transactions with the relocation company with expertise and professionalism.  I would definitely recommend Kathleen to anyone interested in selling their home!”

— Joan and Chris Wiernicki

Matt Sigg and Kristina Franco

We cannot speak highly enough about Kathleen Merchant. We have purchased and sold four homes in different areas of the country. After having our most recent home listed with another Woodlands realtor and company, we interviewed Kathleen and another agent whose name we had seen on many listings. Ultimately, Kathleen stood out because we knew we would get more highly personalized attention from her versus just being another listing with the other agent. Additionally, it was obvious that she is sharp with numbers, has a keen understanding of the real estate market, and her marketing stands out. We were thrilled with our decision. With previous realtors, especially big teams, we felt like we had to micro-manage them and were practically doing their jobs for them. This was not the case with Kathleen; she was very responsive to our needs and met with us to review market conditions and strategy throughout our listing agreement. She drilled down into the numbers, helping us come up with a better price point than our previous realtor who let us list for whatever price we thought was right. Kathleen personally returned every phone call and email and knew every detail of the showings and negotiations on our home. The contract on our house came in fairly low initially but with Kathleen’s negotiation expertise we got almost asking price for it! On the buy side, Kathleen negotiated a beautiful deal and helped put a contract together that was precisely what we wanted. Kathleen’s attention to detail and knowledge of the real estate market are bar-none. We are so thankful for her help and guidance through this transaction. She is definitely the best realtor with which we have worked!

— Matt Sigg and Kristina Franco

“Kathleen Merchant excels at delivering results! I have run large corporations like Continental Airlines and PwCConsulting and serve on the boards of The Home Depot and ADP so I know quality when I see it. I’ve known Kathleen for eight years and, whether it’s for her church, serving on community boards, leading The John Cooper School Gala 2003, or working with clients who are buying or selling homes–nobody combines determination, work ethic, charm, knowledge and ability to succeed like Kathleen. A proven winner and my only choice when buying or selling a home!”

— Greg Brenneman, Chairman and CEO, TurnWorks, Inc.

“Kathleen is a very dedicated and involved parent since the very first day that her children started at Cooper. She has committed countless hours of volunteer service and she follows through on every commitment she makes. Cooper’s main social/fundraising event produced record-setting results in the year that Kathleen was one of its co-chairs. Kathleen is a very high-energy, positive-thinking person.”

— Michael F. Maher, Head of School, The John Cooper School

“As the previous Chair of our Public Relations and Communications Committee, Kathleen Merchant has worked wonders. Not only is she energetic and intelligent-she’s exceedingly creative and (best of all) will do whatever it takes to get the job done. Plus, she’s a delight to work with. In my experience you simply can’t go wrong with Kathleen!”

— The Rev. Douglas Travis, Former Rector, Trinity Episcopal Church

“DEDICATION, INTEGRITY, ACTION, RESULTS…These words come to mind when I hear the name of Kathleen Merchant. From the perspective of being the Former Chairman of The Board of Trustees of The John Cooper School and the former Senior Warden of the Vestry Board of Trinity Episcopal Church, I have had the stimulating experience of observing Kathleen in action. Here at Trinity she served as an elected member of the church’s Vestry and has served as the church’s PR and Communications Chair during a challenging time of leadership transition and a move to a new facility. Recently, in a difficult economy The John Cooper School Gala achieved record-breaking results as a result of her leadership, dedication, enthusiasm and vision. She is a dynamo! Whether you’re buying or selling a home, I know Kathleen will bring HOME results for you too!!”

— Warren Butler, Former Sr. Warden Vestry, Trinity Episcopal Church

“I have known Kathleen for almost eight years and can say nothing but great things about her. I find her to be incredibly hardworking and talented, and a terrific team player on any project. She is a “go-getter” who always finishes strong. She is tirelessly energetic with her family, work and community affairs. Whether you are buying or selling with Kathleen, her integrity stands out as the most important part of her winning attitude. No one is better at “bringing home results” than Kathleen!”

— Fred DiIorio, Former Vice Chairman, Foleys

“Kathleen Merchant serves as an active member of Memorial-Hermann The Woodlands Hospital’s Advisory Council. A capable leader with a “can-do” attitude, over the past nine years she’s spearheaded fundraising efforts and offered her leadership to The Junior League of North Harris County, The Woodlands Symphony Orchestra, The Children’s Museum, John Cooper School and Trinity Episcopal Church. Whenever Kathleen gets involved, she delivers above and beyond expectations. In fact, in recognition of her generous contribution of time and talent to The Woodlands community, she was one of the forty residents nominated for The Hometown Heroes 2003 Award.”

— Roger Galatas, Former President and CEO, The Woodlands Corp.

“My wife Barbara and I have had the pleasure of knowing Kathleen over the past 9 years. We have worked with her on many community projects and fundraising events including The Woodlands Symphony Orchestra, The John Cooper School Gala and Memorial-Hermann The Woodlands Hospital Advisory Council. She is an extremely proactive and energetic individual who always gives 110% of her attention to whatever needs to be done. Kathleen’s integrity and dedication are hallmarks of her character.”

— Peter M. Shedden, M.D., Greater Houston Neurosurgery Center

“Business referrals ordinarily come from satisfied customers and that’s why we were more than pleased to tell an important client of ours about Kathleen Merchant when he mentioned he was thinking of “downsizing”. We had worked with Kathleen on other projects, including church activities, and learned first-hands that she had the integrity and knowledge to do an exceptional job for him. We were confident that she would strive to satisfy as always. We were not disappointed because she not only sold the house, but also located another “perfect” one for him in the process. Kathleen made us look good in her dealings with our client and we appreciate her expertise and attention to detail in making everyone happy. She is a true and dedicated professional.”

— Jeanne & Dave Knapp, Knapp Communications, Inc.