Ed and Cathy Steger

Ed and Cathy Steger

“The Merchant’s are good friends of ours.  When we thought about selling our home in 2011, we interviewed Kathleen.  Although we believed she was the right agent, we wanted to help ensure that this would be a business transaction and that our friendship would in no way inhibit or be detrimental to the sales process.  I’ll start at the end and work backwards.  Kathleen was superb!  We sold our home for the price we wanted and closed the day we agreed to without a single hiccup or delay.  Getting there was no easy feat for Kathleen.  We had a lot of small cosmetic work to do to make our home presentable for sale.  Kathleen put us in contact with over a dozen very dependable and well priced service vendors that made the process easy.  We were not easy sellers and we had very high expectations for Kathleen.  She delivered.  Her marketing, negotiating and service were exemplary.  She was tenacious in tracking down agents who toured the home with potential buyers and gaining feedback 100% of the time.  We took each piece of feedback to heart and made the small adjustments required to sell our home in the timeframe we wanted it sold.  Kathleen was always there for us.  I think being our friend (in addition to our agent) may have put even more pressure on Kathleen to perform.  Every question we asked, she answered.  If she didn’t have the answer immediately, she did what research was necessary and got back to us quickly.  There is no agent in The Woodlands that could have possibly done more for us than Kathleen.  When we buy back in The Woodlands, Kathleen will be our agent of choice again.  Thank you for unbelievably great service throughout the selling process.”

— Ed and Cathy Steger,